Security Camera Maintenance Plans in Delaware
 BronzeSilverGold
Response Time724824
Standard Support
IncludedIncludedIncluded
Server Health
Automated Reporting
(if supported)
IncludedIncludedIncluded
Server Software
Updates Installation*
IncludedIncluded
Field-of-view Assessments and RemediationIncludedIncluded
Firmware UpdatedIncluded (if required)Included (if required)
Software Health Checks
Configuration Backups
AnnualAnnualSemi-Annual
Camera CleaningAdd onIncluded**
4-hour Emergency Response ServiceN/AN/AKey Camera, Total Outage Coverage
Replacement Parts10% Off Purchase Price10% Off Purchase Price100% Coverage
Repair Labor10% Off Current100% Coverage100% Coverage
Add-On to Any PlanAutomated Enhanced NotificationSystem Crash KitForensic Video Review and Evidence Assistance

See maintenance plan contract for details. Assurance Media provides a 90-day 100% warranty on video surveillance purchases, including onsite service and support against installation defects.

*If under current SSA, the renewal fee is not included

**Camera cleaning is included as a standard for all reasonably accessible cameras. Cameras requiring lift equipment, including bucket trucks and high reaches are not included unless outlined in your contract.

***The Key Camera must be pre-defined within your contract to receiveĀ up to 10% coverage due to the total outage.

Maintenance Plans was last modified: October 28th, 2020 by dscull