| Bronze | Silver | Gold | |
|---|---|---|---|
| Response Time | 72 hours | 48 hours | 24 hours |
| Standard Support | Included | Included | Included |
| Server Health Automated Reporting (if supported) | Included | Included | Included |
| Server Software Updates Installation* | - | Included | Included |
| Field-of-view Assessments and Remediation | - | Included | Included |
| Firmware Updated | - | Included (if required) | Included (if required) |
| Software Health Checks Configuration Backups | Annual | Annual | Semi-Annual |
| Camera Cleaning | - | Add on | Included** |
| 4-hour Emergency Response Service | N/A | N/A | Key Camera, Total Outage Coverage |
| Replacement Parts | 10% Off Purchase Price | 10% Off Purchase Price | 100% Coverage |
| Repair Labor | 10% Off Current | 100% Coverage | 100% Coverage |
| Add-On to Any Plan | Automated Enhanced Notification | System Crash Kit | Forensic Video Review and Evidence Assistance |
See maintenance plan contract for details. Assurance Media Provides a 100% Warranty, including onsite service and support against installation defects for a period of ninety (90) days. We guarantee our products are installed in a proper workmanship manner and at any point, during the first 90 days your product fails for any reason; Assurance Media will repair or replace the item at no charge. After 90 days, if your installed solution fails due to any direct installation defect caused by improper installation, Assurance Media will cover 100% of parts and labor for the period of 1 year. After 90 days, in cases where the manufacturer’s product has failed, our warranty requires the owner to make a claim with the manufacturer for repair and/ or replacement.
Maintenance Plans was last modified: July 8th, 2021 by dscull