|Server Health |
|Field-of-view Assessments and Remediation||Included||Included|
|Firmware Updated||Included (if required)||Included (if required)|
|Software Health Checks |
|Camera Cleaning||Add on||Included**|
|4-hour Emergency Response Service||N/A||N/A||Key Camera, Total Outage Coverage|
|Replacement Parts||10% Off Purchase Price||10% Off Purchase Price||100% Coverage|
|Repair Labor||10% Off Current||100% Coverage||100% Coverage|
|Add-On to Any Plan||Automated Enhanced Notification||System Crash Kit||Forensic Video Review and Evidence Assistance|
See maintenance plan contract for details. Assurance Media provides a 90-day 100% warranty on video surveillance purchases, including onsite service and support against installation defects.
*If under current SSA, the renewal fee is not included
**Camera cleaning is included as a standard for all reasonably accessible cameras. Cameras requiring lift equipment, including bucket trucks and high reaches are not included unless outlined in your contract.
***The Key Camera must be pre-defined within your contract to receive up to 10% coverage due to the total outage.