Unlimited, Remote Technical Support
Yearly System Testing & Calibration
Replacement Part and Technician Labor Discounts
Customer Portal to Track Tickets
Onsite Training Sessions
Special Event Technical Support
The Importance of Audiovisual Systems
Whether you’re educating customers or employees, delivering content to large groups or just keeping meetings efficient, Assurance Media will deliver the solution that best meets your company’s audiovisual needs. Increase the lifetime value of your audiovisual systems by investing in a maintenance plan. Our service support team is your audiovisual advantage in the ever-changing world of technology.
For leading-edge technology in your conference, board, or training rooms, our experienced staff will evaluate, design, implement, and support the ideal solution within your budget. Our systems are easy to use and training is provided immediately after installation. Our audiovisual specialists will be there from installation to project completion to guarantee your utmost satisfaction.
Customer Portal
Create or view existing service tickets from the Assurance Advantage Customer Portal. The tickets are updated in real-time and include notes about the progress and stage of the ticket. Easily monitor ticket progress without having to pickup the phone. You will receive status update notification emails as we process your tickets. Communicate with our Audiovisual Response Team by replying directly to these emails. Your responses will enter your email’s content into our notes for the job, including any attachments. The customer portal is just one of the many benefits of an Audiovisual Maintenance Plan.
Our service support team is your audiovisual advantage in the digital world.
Customer Case Studies
Modern Office Retrofit
The plan was simple for this well known commercial client...create the most dynamic, inspiring, and collaborative office in the city. The client reached out to Assurance Media to contract design, installation, and maintenance services for its new office retrofit in Wilmington. Assurance Media provided exceptional value being engaged in the project from the design phase to completion. Knowing the project from its inception provided us with a detailed schedule over time and when the time came to arrive on-site we were just itching to build our shared vision of a cool and connected modern Ad agency. Click here to Read More
Milton Elementary
In October of 2020, Assurance Media was contracted to install the low-voltage cabling infrastructure and audiovisual systems for the renovated 95,000 square foot Milton Elementary School located in Milton, Delaware. Milton Elementary School originally opened in 1932 and to preserve elements of the historic building, the architects created a design that incorporated the original gym, auditorium, entrance, and many of the existing wood and brick architectural features. The blending of the existing architecture with the needs of a new educational building required our team to strategically plan the cable pathways and drops. See full Case Study
Rehoboth Elementary
In February of 2019, Assurance Media was contracted install the low voltage cabling infrastructure and audiovisual system for the new 92,000 square foot Rehoboth Elementary School being built in Rehoboth, Delaware. Construction began in January of 2018 with the goal that the school would be ready to welcome back students in the fall of 2019. Our team officially started working at Rehoboth Elementary on February 11th leaving a brief 6 months to complete our portion of the project with the majority of the physical work being done in the summer, which is always a busy time in the construction industry. See full Case Study